Frequently Asked Questions
- Product Related
Q: What are the materials of the carpets, cushions, curtains, and blankets?
A: We mainly use high-quality fabrics such as polyester, cotton-linen, and wool blends. Please see the product details page for specific materials.
Q: Are the products machine washable?
A: Cushion covers and some blankets are machine washable (gentle cycle recommended). Carpets and curtains are recommended for spot cleaning or dry cleaning. Please refer to the product label for instructions.
- Orders and Payment
Q: Is this a subscription purchase or a one-time sale?
A: All products are one-time purchases; there are no subscriptions or auto-renewals.
Q: Which payment methods are supported?
A: We support Visa, MasterCard, American Express, and other payment methods listed on the website.
- Shipping and Delivery
Q: How much is the shipping cost? How long will it take?
A: Shipping costs are calculated and displayed at checkout based on the address. Delivery usually takes 3–7 business days after ordering (depending on the carrier).
Q: Do you support international shipping? A: Currently, delivery is mainly within the United States and is not supported at this time.
- Returns and After-Sales Service
Q: Can I return or exchange this item?
A: Returns and exchanges are free of charge for quality issues within 30 days of receipt; for non-quality issues, the item must be in its new packaging and intact, and the buyer will bear the shipping costs.
Q: How do I contact customer service?
A: Send an email to natalie@praxane.com, or call 3512153861 (Monday to Friday 9:00–18:00).
